We want you to be completely satisfied with your purchase. If you would like to make a return, eligible items may be returned within 72 hours of delivery for store credit, subject to the conditions below.

To promote conscious consumerism, please thoroughly consider your purchase before completing your order. For sizing and fit queries, please refer to our size guide. Alternatively, our team is available via email at info@vauclusestudios.com or message us on Instagram to assist prior to purchase.

Please note: We do not offer refunds for change of mind. 

RETURN OPTIONS BY REGION

Australia
Contact us at info@vauclusestudios.com and we will provide you with a link to complete your return/exchange

International
For all international orders, please contact us directly at info@vauclusestudios.com for return address and to discuss your return. Due to the nature of duties, taxes and tariffs paid on international orders, refunds cannot be processed for orders outside of Australia. 

RETURN TERMS & CONDITIONS

To be eligible for a return

• The item must be in original, unused condition with all tags still attached.

• The original packaging must be included.

• Items must not have been worn, washed or altered in any way.

• Please take care when trying on garments — we do not accept items with makeup marks, stains, or traces of perfume or body odour.

• Proof of purchase (order confirmation or packing slip) is required.

Vaucluse Studios reserves the right to deny any return that does not meet the above conditions. Items that fail inspection will be returned to the customer.

Items not eligible for return

• All sale and promotional items are FINAL SALE and cannot be returned or exchanged unless faulty.

• Items that have been worn, washed or altered.

• Gift cards.

Timeframe

• Returns must be requested within 72 hours of receiving your order.

• Items must be returned to us within 14 days of your return being approved.

How to return

Return shipping costs are the responsibility of the customer and will not be reimbursed. We recommend using a tracked postal service to ensure your return reaches us safely. Vaucluse cannot process returns for items lost in transit.

Please include your returns form with the correct return address provided by our team. We will not be held liable for items returned to an incorrect address.

Cancellation Policy

No cancellations or changes can be made once an order has been placed.

INITIATE YOUR RETURN

If you meet the above requirements, please contact us at info@vauclusestudios.com within 72 hours of receiving your order to initiate your return.

Once we receive and inspect your return, please allow 2–3 business days for processing. Your store credit will be issued via email as a credit note valid for 3 years, redeemable on any future purchase.

INCORRECT, DAMAGED OR FAULTY ITEMS

If you receive an incorrect, damaged or faulty item, please contact us immediately at info@vauclusestudios.com with photos and a description of the issue. We will assess the item and arrange a repair, replacement or resolution at no cost to you. Please note: faulty item claims do not apply to items that have already been worn.

 

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PRIVACY

Vaucluse Studios is committed to protecting your personal information. Our Privacy Policy details when and why we collect your personal information, how we use it, and how we keep it secure.

This Policy also outlines your right to request that we delete, update, transfer or provide access to your personal information, and should be read alongside our Terms & Conditions. This Privacy Policy applies only to personal information obtained directly by us — not information collected through third-party interactions.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at info@vauclusestudios.com.

COOKIES

Cookies help make your experience more enjoyable. Below is an overview of the main cookies we use and their purpose.

Shopify Cookie
Used to determine whether your web browser supports features that make our checkout process quicker and easier to complete.

Google Optimize
An A/B testing tool that allows us to serve different content to users. We use this data to identify the best experience for our customers and optimise our website for future visitors. All cookie data is anonymous and is never shared with third parties.